Privacy Policy

Scope Fire Protection Ltd is the data controller for the personal information we collect and process. Our registered address is:

We may collect and process the following personal data:

• Identity data: name, job title, company name
• Contact data: email address, telephone number, postal address
• Enquiry data: details you provide when completing our contact form or requesting a quote
• Technical data: IP address, browser type, pages visited, and cookies (see our Cookie Policy)
• Communication data: records of correspondence between us

We do not collect sensitive personal data (such as health or financial information) unless required to carry out contracted work, and only with your explicit consent.

We collect personal data through:

• Direct interactions — when you fill in a contact or enquiry form, call us, or email us
• Our website — via cookies and analytics tools (see our Cookie Policy)
• Third parties — referrals from existing clients, or publicly available sources

We use your personal data to:

• Respond to your enquiries and provide quotes
• Deliver and manage our services under a contract
• Send service updates and maintenance reminders where you have an ongoing contract
• Comply with legal and regulatory obligations
• Improve our website and marketing communications (where you have consented)

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

We rely on the following lawful bases under UK GDPR:

• Contract: processing is necessary to fulfil a contract with you
• Legitimate interests: to run and grow our business, provided your interests do not override ours
• Legal obligation: to comply with applicable laws and regulations
• Consent: where you have opted in to marketing communications

We do not sell your personal data. We may share your information with:

• Sub-contractors and engineers engaged to deliver services on our behalf
• IT service providers and software platforms used to operate our business
• Regulatory bodies or authorities where required by law

Any third parties we share data with are required to handle it securely and in line with applicable data protection law.

We retain personal data only for as long as necessary. Our standard retention periods are:

• Enquiry and contact data: 2 years from last contact
• Contract and service records: 7 years after contract end (for legal and audit purposes)
• Certification and compliance records: as required by relevant industry regulations

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data in certain circumstances
• Restrict or object to processing
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@scopefireprotection.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access to your data is limited to authorised personnel who need it to carry out their job responsibilities.

We do not ordinarily transfer your personal data outside the UK. If we ever need to do so, we will ensure adequate safeguards are in place in accordance with UK GDPR.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, along with the date it was last updated. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact: